Frequently Asked Questions
How do I place an order?
To place an order, simply browse our website, select the items you like, choose the required size or color, and add them to your shopping cart. Once you are ready to complete your purchase, go to your cart and click on “Checkout.” Follow the instructions to complete your order.
What payment methods do you accept?
We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
How can I track my order?
Once your order has shipped, you will receive an email with your tracking information. You can also track your order by logging into your account on our website and visiting the ‘Orders’ section.
Can I cancel or modify my order?
Orders can be canceled or modified before they are processed and shipped. If you need to make changes to your order, please contact us immediately at support (at) tracetrendy.com.
What is your return policy?
You may return unused and unopened items within 14 days of delivery for a refund. Please refer to our Return Policy section for detailed information.
Do you ship internationally?
Yes, we offer international shipping. Shipping times and costs vary depending on the destination. Please visit our Shipping & Delivery section for detailed information.
What is your policy on sustainability?
Yes, we offer digital gift cards available for purchase on our website. These can be sent directly to the recipient’s email and used to buy any product on our site.
How secure is my personal information?
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. We have appropriate security measures in place to protect against the loss, misuse, or alteration of information that we have collected from you.
Is Buying Online Safe?
Is Buying Online Safe?
Shopping online at Tracetrendy.com is safe. We prioritize the security of your personal and financial information by implementing robust security measures
Why Won’t My Payment Go Through?
If your payment isn’t going through, check for incorrect card details, insufficient funds, or security blocks by your bank. Try clearing your browser’s cache or using a different browser. For persistent issues, contact your bank or our support at support (at) tracetrendy.com.