Order Cancellation You may cancel any order prior to its shipment. Once the packaging and shipping processes have begun, cancellations are no longer possible.
Refunds and Returns Our goal is to ensure your complete satisfaction with your purchase. If you are not satisfied with the product you have received, you may request a refund or return under the following conditions:
- Unwanted Products: If you decide you do not want the product, please contact us at support (at) tracetrendy.com within 14 days of receipt. To qualify for a return, the item must be unused and in its original condition. You will be responsible for returning the item to our warehouse at your own expense.
- Damaged or Incorrect Items: If your product arrives damaged or incorrect, please send photographic evidence to support (at) tracetrendy.com within 14 days of delivery. Upon approval of your claim, we will issue a refund.
- Package Integrity: If the product’s packaging is damaged but the product itself is intact, you must file a claim directly with the shipping carrier.
- Missing Orders: If the tracking information indicates that your package was delivered but you have not received it, you must file a claim directly with the shipping carrier.
Time Frame for Reporting Issues All issues, including missing, damaged, or incorrect products, must be reported within 14 days of receipt. Failure to report within this timeframe will result in the products being considered as delivered and accepted in satisfactory condition.
Conditions Under Which Refunds Are Not Issued:
- Your order does not arrive due to incorrect shipping details provided by you.
- Your order is delayed or lost due to external factors beyond our control (e.g., natural disasters).
Initiating a Return, Exchange, or Refund To initiate a return, exchange, or refund, please follow these steps:
- Contact us at support (at) tracetrendy.com. Include any necessary evidence to support your claim.
- Once your request is approved, return the product to the address we provide. You are responsible for the return shipping costs and the item must be in its unused and original condition.
- Provide a tracking number for the return shipment.
- Upon receipt of the returned item or the tracking number, we will process your refund or ship a replacement product.
Additional Assistance For further questions or assistance, please do not hesitate to contact our customer support at support (at) tracetrendy.com.
We are dedicated to ensuring a smooth and satisfactory experience with every transaction. Thank you for choosing Tracetrendy.com.